1. Introduction
These Terms and Conditions (hereinafter: the “T&C”) govern the use of the online shop operated by William Stone Magyarország Szolgáltató és Lapkiadó Korlátolt Felelősségű Társaság as seller (hereinafter: the “Seller”), MONTEROSA and the sale of products through that online shop.
By using the online shop and placing an order, the Customer declares that they have read and understood these T&C and accept their provisions as binding.
The Seller reserves the right to amend these T&C at any time. Amendments take effect upon publication on the website and apply to orders placed after they take effect.
2. Seller's details
Full company name: William Stone Magyarország Szolgáltató és Lapkiadó Korlátolt Felelősségű Társaság
Short company name: William Stone Magyarország Kft.
Registered office: 2071 Páty, Várhegyi utca 16, Hungary
Postal address: 2071 Páty, Várhegyi utca 16, Hungary
Email address: monterosacaffe@gmail.com
Tax number: 13315256-1-13
Company registration number: 13-09-099751
3. Scope of the T&C
These T&C apply to the ordering and purchase of all products available in the MONTEROSA online shop, as well as to the use of the website.
These T&C apply to every natural and legal person, and to every organisation without legal personality, that initiates a purchase in the online shop or uses the website.
4. Range of products available in the online shop
The online shop typically sells roasted coffees, specialty coffees, selections, gift sets and related products.
The Seller endeavours to ensure that the product descriptions, images, tasting notes, sizes, pack sizes and other information on the website are accurate. Product images may also serve as illustrations; the actual appearance may differ slightly depending on screen settings, packaging updates or minor technical differences.
Because of the nature of specialty coffee, the flavour profile, aromatic character and certain sensory notes may be perceived subjectively; these descriptions are for guidance only.
5. Placing an order
The Customer places an order by adding the selected product to the cart and completing the checkout process.
Before submitting the order, the Customer may review and modify the contents of the cart, correct any incorrect data or cancel the order.
Submitting the order entails an obligation to pay.
The Seller confirms receipt of the order electronically. The automatic confirmation does not in itself constitute a contract; it merely certifies that the order has reached the Seller.
The contract is concluded upon the Seller's separate acceptance confirmation or upon the Seller starting to fulfil the order.
The Seller reserves the right to refuse an order, in particular in the following cases:
- incorrect or incomplete data,
- an obviously erroneous price being displayed,
- the product being out of stock,
- suspicion of abusive ordering,
- technical or system error,
- unusually large, commercial or non-standard consumer orders.
6. Provisions on prices
The prices shown in the online shop are in Hungarian forints and, unless stated otherwise, are gross consumer prices.
Prices do not necessarily include the shipping fee, the cash-on-delivery charge or other separate fees; these are shown on the checkout page before the order is confirmed.
The Seller reserves the right to change prices. Price changes do not apply to orders already placed and accepted by the Seller.
In the case of an obviously erroneous, disproportionately low or system-error price, the Seller is not obliged to sell the product at that incorrect price. In such cases the Seller may cancel the order or provide information about the correct price, and the Customer may confirm or withdraw from the order once the correct price is known.
7. Payment methods
The payment methods available in the online shop are listed on the checkout page. The Seller may change the range of payment methods from time to time.
If cash on delivery is chosen, the Seller charges a separate cash-on-delivery handling fee as follows:
- Under HUF 15,000 order value: HUF 490
- Above HUF 15,000 order value: 2% of the order value
The Seller reserves the right to exclude certain payment methods for particular products, shipping methods or orders.
8. Delivery terms
The Seller delivers ordered products within Hungary to a parcel locker or to the Customer's address.
Shipping fees are as follows:
- delivery to a parcel locker: HUF 1,490
- home delivery: HUF 3,490
The shipping fees above apply to normal consumer orders.
For unusually large, multi-parcel, heavy orders or orders requiring special packaging, the Seller reserves the right to apply an individual shipping fee. The Seller informs the Customer of this before finally accepting the order or beginning fulfilment.
The Seller may use an external logistics partner for delivery. Actual delivery times are indicative and may depend on stock, packing capacity, public holidays, the operation of the courier service and other circumstances outside the Seller's control.
The Seller accepts no liability for delivery delays attributable to the operation of the delivery partner, exceptional traffic conditions, force majeure events or data entered incorrectly by the Customer.
9. Fulfilment, stock and availability
The Seller endeavours to offer only products that are actually available, but stock shortages, technical discrepancies or interim stock changes may occur.
If an ordered product is not available, the Seller informs the Customer without undue delay and may:
- fulfil the order in part, with notice to the Customer,
- offer a substitute product with the Customer's approval,
- or cancel the order in whole or in part.
10. Responsibility for the accuracy of data
The Customer is solely responsible for the accuracy of the data they provide. The Seller is not liable for damage, additional costs or fulfilment difficulties arising from an incorrect, incomplete or inaccurate name, address, phone number, email address or other data.
11. Right of withdrawal
As a general rule, a Customer qualifying as a consumer has a 14-day right of withdrawal without giving reasons.
In the case of the sale of goods, the deadline runs from the day on which the Customer, or a third party other than the carrier indicated by them, takes possession of the product.
The Customer may exercise the right of withdrawal by a clear statement sent to the Seller by email or in another verifiable way.
If the right of withdrawal is exercised, the Customer must return the product to the Seller without undue delay and no later than 14 days from notifying the withdrawal.
The direct cost of returning the product is borne by the Customer.
12. Limits and exclusion of the right of withdrawal
The right of withdrawal may only be exercised for unopened, undamaged products in their original condition that are suitable for resale.
For opened products, products with damaged packaging, or products that by their nature cannot be resold after opening for hygiene, health or quality protection reasons, the Seller may refuse to take the product back.
The Seller may also refuse to take a product back if, while in the Customer's possession, it can no longer be considered as new due to use beyond what is necessary to test it, improper storage, damage, soiling or loss of value.
13. Refunds
In the event of withdrawal, the Seller refunds the amount paid by the Customer, including standard shipping costs, without undue delay after becoming aware of the withdrawal and no later than within 14 days.
The Seller may withhold the refund until it has received the product back or the Customer has provided credible proof of having sent it back, whichever is the earlier.
The Seller is not obliged to reimburse additional costs arising from the Customer choosing a delivery method other than the standard, least expensive option.
14. Defective performance, warranty
Under the applicable law, the Customer has statutory warranty rights in the event of defective performance.
Defective performance includes in particular a product that does not meet the quality requirements set out in the contract or in law, arrives damaged, or is not the product that was ordered.
The Customer must notify the Seller of a defect immediately after discovering it.
In the case of defective or incorrect performance, the Seller acts in accordance with the law after examining the complaint and, where necessary, arranges a replacement, a substitute, a price reduction, a refund or another solution.
15. Complaint handling
The Customer may submit a complaint to the following email address: monterosacaffe@gmail.com
The Seller examines the complaint as soon as possible and endeavours to resolve it within a reasonable time.
If a consumer dispute cannot be settled amicably, the consumer may turn to the conciliation body competent for their place of residence or stay. The operation of conciliation bodies is governed by Act CLV of 1997 on consumer protection.
16. Szerzői jogok
All content on the website, in particular texts, images, product descriptions, logos, graphic elements and other displayed content, is protected by copyright and other intellectual property rights.
Unauthorised copying, use, distribution or adaptation of this content without the Seller's prior written consent is prohibited.
17. Limitation of liability
The Seller endeavours to keep the website operational and available at all times, but accepts no liability for temporary outages, technical faults, maintenance, system downtime or errors of external service providers that arise outside the Seller's control.
The Seller is not liable for damage arising from the use or misuse of the website, from the network or technical environment, from the operation of external service providers or from the Customer's own devices, except where the law does not permit the exclusion of liability.
18. Data protection
The processing of Customers' personal data is governed by the Seller's separate Privacy Policy.
19. Governing law, partial invalidity
These T&C are governed by Hungarian law.
If any provision of these T&C proves to be invalid, unlawful or unenforceable, this does not affect the validity of the remaining provisions.
20. Entry into force
Date of entry into force of these T&C: [21 March 2026]