The MONTEROSA online shop fulfils orders within Hungary by delivery to a parcel locker or to your address.
SHIPPING FEES
Delivery to a parcel locker: HUF 1,490
Home delivery: HUF 3,490
CASH-ON-DELIVERY FEE
Under HUF 15,000 order value: HUF 490
Above HUF 15,000 order value: 2% of the order value
The final amount payable is shown on the checkout page before you confirm your order.
The shipping fees above apply to normal consumer orders. For unusually large, multi-parcel, heavy orders or orders requiring special packaging we reserve the right to apply an individual shipping fee. In such cases we always inform the Customer before we begin fulfilling the order.
PAYMENT METHODS
The payment methods available in the shop can be selected on the checkout page.
The range of available payment methods may change from time to time.
FULFILMENT TIME
The Seller endeavours to process orders and hand them over for delivery as quickly as possible. The actual fulfilment time may depend on stock, packing capacity, public holidays and delivery conditions.
RETURNS AND WITHDRAWAL
As a general rule, a Customer qualifying as a consumer has a 14-day right of withdrawal without giving reasons.
Returns can only be accepted for unopened, undamaged products in their original condition. We are unable to accept returns of opened products, or products that cannot be resold after opening for reasons of hygiene or quality protection.
If you return a product because you changed your mind, the direct cost of returning it is borne by the Customer.
In case of faulty or incorrect fulfilment, please contact us at the following email address:
monterosacaffe@gmail.com